Help Files

If you have just bought a used or refurbished HP Laserjet laser printer, we recommend running COLD RESET before installation. CLICK HERE FOR COLD RESET INSTRUCTIONS PAPER JAM ISSUES 1. No paper fed into the printer and printer shows a paper jam error Replace paper feed rollers (pickup rollers) both inside the paper tray and printer Do not overfill paper trays Check if the paper tray lifts up. Remove and reinsert the paper tray. Try another paper tray 2. Paper jams under the toner cartridge Try another toner cartridge Check if transfer roller is in place 3. Paper jams inside the fuser You...

I got a new printer. I could buy 3 pre-owned printers. It is always nice to have a brand new printer in your home or office. The printer is still shiny and even smells "new".  Great purchase for your home use!!! Hmm now you need another printer (or two) for your office and you just spent $100-$500 for a new desktop laser printer for your home.  You are now searching for a fast reliable workgroup laser printer that can handle at least 20000 pages per month. That's when you realize you cannot afford to pay $1000-$2000 for a printer you...

Cold reset restores all settings to factory defaults. In most cases it is used to reset the previous users' IP settings for a built-in or installed network card. However, it also resets paper size and type and similar settings, which can also be very useful. HP 1100 - Turn the printer on. When its ready, press and hold the GO button for about 5 seconds. HP 1200 - Turn the printer on. When its ready, press and hold the GO button for about 5 seconds. HP 2100 - Turn it off. Press and hold CANCEL. Turn the printer on and...